Support
Write to us.
There’s no product to troubleshoot yet, but there are real questions — about the waitlist, privacy, or what we’re building. Email works; no social-media account needed.
Contact routes
General questions and the waitlist
Privacy requests — access, correction, deletion
Security issues
What to expect
Support isn’t staffed on a schedule yet, so we can’t promise a response time. We’ll publish one before anything is sold.
What support can see
- Your waitlist status and the consent choices you made.
- If reservations open: your reservation status, its history, and payment references from Shopify.
What support can’t see
- Card details — payment is handled by Shopify’s checkout.
- Journal content. Support tools are designed to work without it, and we will never ask you to send a page.
Managing a reservation
Reservations aren’t open. If you have one in future, you’ll be able to check its status, see your number and request a refund from a secure, single-use link.